Request to Fulfill

The key value propositions for adopting the R2F Value Stream are:

Provide a portal and catalog blueprint for facilitating a service consumption experience that allows consumers to easily find and subscribe to services through self-service, regardless of sourcing approach.

Establish the model for moving from traditional IT request management to service brokerage.

Increase fulfillment efficiency through standard change deployment and automation.

Leverage the common Service Model to reduce custom service request fulfillments and design automated fulfillments.

Facilitate a holistic view and traceability across service subscription, service usage, and service chargeback as applicable.

Design and Publish

Mash Catalogue items from fulfilment engines
Set Pricing, options, & SLA
Publish Services

Portal Engagement
Personalised Experience
Self-Service
Manage Subscriptions

Fulfil

Route Fulfillments
Automate deployment
Use internal & external providers
Integrate with change, asset & configuration systems

Measure

Service usage measurement
Chargeback/showback
Cost transparency
Surveys & ratings

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Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.